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How to Submit a Support Request for Enthought Edge

If you encounter an issue or have a question while using Enthought Edge, our support team is here to help. To ensure a quick and effective response, please follow the steps below when submitting a support request.

Submitting a Request from Within Edge

You can open the support request dialog directly from the Edge dashboard:

  1. Click the question mark icon (?) located in the lower-left corner of the dashboard.

  2. A support dialog will appear where you can click a link to take you to the customer portal.

Alternatively, you can access the customer portal directly by clicking here.

Information to Include in Your Request

Critical Information:

  • Your Edge username

  • The Edge deployment URL you are using

  • The Edge version you are using

    • In Edge version 2.26 or later, this can be found in the User Profile menu


To help us resolve your issue efficiently, please provide as much detail as possible, including:

  • Description of the issue
    (e.g., steps taken, expected vs. actual behavior)

  • Screenshots or error messages, if applicable

  • Commands or scripts used, especially if the issue is reproducible


Providing complete and accurate information helps our support team respond faster and more effectively.

If you have additional questions, feel free to reach out through the support portal at any time.