Typically, most users will download a Canopy installer for the operating system they are currently running. However, in some cases a user may want to download the installer for a different platform.
If you use the Chrome browser on a Mac to download a Canopy installer for Windows, please be aware that Chrome will save the file with the wrong file extension. The correct extension is
.msi, whereas Chrome saves the extension as
If you do not change the file name back to the original
.msi form, the installer will not work when run on Windows, and you may receive the following error message:
The version of this file is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher.
To fix, just right-click the file in Windows Explorer and select "rename". Change the extension from .exe back to the correct .msi.
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