Windows: After Mac Chrome download, Windows Canopy installer is "incompatible"

Typically, most users will download a Canopy installer for the operating system they are currently running. However, in some cases a user may want to download the installer for a different platform.

If you use the Chrome browser on a Mac to download a Canopy installer for Windows, please be aware that Chrome will save the file with the wrong file extension. The correct extension is .msi, whereas Chrome saves the extension as .exe .

If you do not change the file name back to the original .msi form, the installer will not work when run on Windows, and you may receive the following error message:

The version of this file is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher.

To fix, just right-click the file in Windows Explorer and select "rename". Change the extension from .exe back to the correct .msi.

 

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