When you are executing commands in a Command Prompt (or Canopy Command Prompt) window, in MS Windows, especially for diagnostics, it is often useful to save the commands and their results for later comparison or for reporting to Enthought Support. Here are some tips about how to copy this text to the Windows clipboard:
One point that these articles don't explicitly mention is that it's often most effective to use the "Select all" command in the Edit submenu of the Command Prompt's corner drop-down menu. (Dragging over the desired text to select it can be error-prone.) Then copy to the clipboard as described in the articles.
Once it is in the clipboard, you can paste it directly into an email, or save it in a text file (preferably with the date and time!) in case you need to access it later.